Privacy Policy

This Privacy Policy explains what information PlanGains collects, how we use it, who can see it, and the choices you have. It applies to your use of the PlanGains platform.

1. Information we collect

• Account data: name, email, password (stored hashed by our auth provider), and sign-in details.
• Profile & fitness data: details you choose to give, such as height, weight, fitness goal, experience level, and units.
• Training data: workouts you log (exercises, sets, reps, weights, notes), the programs and paths you follow, the levels you hold, and starting weights you tell us.
• Health information: injuries and pain you report, and the lifts held because of them (see section 2).
• Messages and media: your chats with Creators, form-check videos you send, progress photos, and community posts and photos.
• Payment data: payments are processed by Stripe. We never see or store your full card number; we keep billing records such as subscription status and Stripe identifiers.
• Usage & device data: how you use the app (see section 9).
• Consent records: when you create an account, the versions of these policies you accepted and when.
• Instagram import (Creators): if you connect your Instagram account, we import your profile (username, name, profile photo) and the captions of your recent posts, and use them to draft your page and program content for you to review. Disconnecting Instagram in the app deletes the access token we store.

2. Health information

Injuries, pain, body measurements and training history are health-related. We use them only to run your training and your conversations with your Creators — for example, to pause the suggested weight on a lift after you report an injury. When you create an account you confirm you’ve read our AI & Health-Data Disclosure and agree to this Policy, and we record that. You can withdraw by deleting your account (section 10). You don’t have to share medical details in chat.

3. How we use your information

• To run the platform and deliver the programs, paths and messaging you subscribe to.
• To work out the weights suggested on your workout screen and in replies.
• To answer your messages on your Creator’s behalf (section 4).
• To process subscriptions and pay Creators.
• To keep the platform safe and reliable, and to send service emails.

4. AI replies to your messages

When you message a Creator, an AI assistant writes the reply on the Creator’s behalf, using the Creator’s own materials and your training with that Creator. Routine replies are sent automatically. Some replies wait for your Creator to review first: a weight the AI can’t check against your workout screen, a request to change your program, and every reply if your Creator has chosen to review everything. How injury messages are handled is set per Creator, and our AI & Health-Data Disclosure explains it in full, along with exactly what the AI sees.

The AI runs on Google Cloud (Vertex AI, Gemini models). When Google is slow or unavailable, a reply is written by Anthropic (Claude) instead. Both are used under commercial terms that do not allow your data to be used to train their models.

5. What your Creators can see

• Your messages in your chat with them, including any form-check videos you send them.
• Workouts you log on their programs. Workouts you log on another Creator’s program, or on your own, are not shown to them.
• Your levels on their paths, and your profile basics.
• Injuries you report in their chat, or choose to share with them.

If you follow more than one Creator

Most things stay with the Creator they belong to. Three things work across all your Creators, so your training stays safe and consistent:

• Suggested weights on your workout screen and in replies are worked out from all your logged training, whichever program you logged it under.
• A starting weight you give for a lift, in any Creator’s chat, is used for that lift with all your Creators.
• An injury you report pauses the suggested weight on the affected lifts with all your Creators. A Creator you didn’t tell sees only that progression on a lift is held — never the injury or what you wrote — unless you choose to share it.

Apart from those, one Creator’s AI sees only your conversation and training with that Creator, and Creators can’t see your chats with each other.

6. Who we share information with

• Your Creators: as described in section 5.
• Stripe: payments and Creator payouts.
• Google Cloud and Anthropic: to generate AI replies and run safety checks (section 4).
• Supabase: our database, sign-in and file storage.
• Vercel: hosting for the app.
• Cloudflare: storage for form-check videos and exercise demo videos.
• Resend: email delivery.
• PostHog: product analytics.
• Meta (Instagram): if you are a Creator who connects Instagram, we receive your profile and post captions from Meta, as described in section 1.

We do not sell your personal information.

7. Where your data is processed

Our database and stored files are in Canada (Supabase, Montréal). The app’s servers run in the United States (Vercel, Washington, D.C.). AI requests are processed by Google Cloud, which may handle a request in any of its regions worldwide, and by Anthropic in the United States. Email (Resend) and analytics (PostHog) are processed in the United States.

8. Security

Data is encrypted in transit, access is limited by row-level security in our database, and private files such as progress photos, community photos and form-check videos open only through short-lived links for the people allowed to see them. No system is perfectly secure, but we work to protect your information.

9. Cookies & analytics

We use cookies to keep you signed in, and PostHog analytics to understand how the app is used so we can improve it.

10. Data retention & deletion

We keep your information while your account is active and as needed to provide the service, meet legal obligations, and resolve disputes. You can delete your account at any time from Settings → Delete account. For subscribers this removes your profile and associated data (workouts, messages, posts, and progress) and cancels any active subscription. Creator accounts are deleted on request and processed manually so we can off-board any active subscribers and keep records (such as payout history) that we are legally required to keep.

Form-check videos are deleted automatically after 90 days. A clip you send your Creator in chat is kept for 90 days from upload and then permanently removed; the message stays in your conversation, shown as expired. These videos are private to you and the Creator you sent them to, are never used to train any AI model, and are never analysed automatically. Deleting your account removes them immediately.

11. Your rights

Depending on where you live, you may have rights to access, correct, export, or delete your personal information, and to withdraw consent. You can delete your account in the app, or email support@plangains.com for anything else.

12. Age

PlanGains is for adults only. You must be 18 or older to use it, and we do not knowingly collect information from anyone under 18.

13. Changes & contact

If we change this Policy in a way that matters, we’ll tell you. Questions? Email support@plangains.com.